Privacy Policy

1. Introduction

Reframe Property & Development Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR).
This website is not intended for children, and we do not knowingly collect data relating to anyone under 16.

2. Who We Are

Data Controller: Reframe Property & Development Ltd
Email: enquiries@reframeproperty.co.uk
Address: Minehead, Somerset, United Kingdom

Reframe Property & Development Ltd is responsible for deciding how your personal data is used and ensuring it is handled lawfully.

3. The Data We Collect

A. Data You Provide Directly

Enquiry Form

• Name
• Email address
• Phone number
• Preferred contact method (Phone, Email, SMS)
• Enquiry type and message content

Newsletter Subscription

• Email address
• Areas of interest (Reporting, Renovation, Reframe)

B. Data Collected Automatically (Cookies & Analytics)

When you use our website, we collect technical data through cookies and similar technologies, including:

• IP address
• Browser type and version
• Time zone settings
• Pages visited and site usage patterns

We use Google Analytics for this purpose. Non-essential cookies (including analytics) are only used with your consent.

4. How We Use Your Data

We process your personal data only when permitted by law. The purposes and lawful bases are:

• Responding to enquiries — Legitimate interests or steps taken before entering a contract
• Sending newsletters and updates — Consent
• Understanding website usage and improving user experience — Consent (for analytics cookies)

You can withdraw consent at any time.

5. Cookies

We use cookies to:

• Enable essential website functions
• Analyse website traffic (with your consent)

You can manage or withdraw cookie consent at any time through your browser settings or our cookie banner.
A detailed cookie list is available in our Cookie Policy.

6. Data Sharing

We do not sell your personal data. We may share it with:

• Service providers such as email marketing platforms and website hosting providers
• Google Analytics, which processes data according to Google’s own privacy terms

All third parties are required to protect your data and process it only on our instructions.

7. International Transfers

Some of our service providers (including Google) may transfer your data outside the UK.
When this happens, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreements (IDTAs)
• Standard Contractual Clauses (SCCs)
• Additional security measures where required

8. Data Security

We use appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. While no system is completely secure, we take data protection seriously and continually review our safeguards.

9. Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected.

• Enquiry data: Retained for [insert retention period, e.g., 6–12 months] unless a business relationship continues.
• Newsletter data: Retained until you unsubscribe.
• Analytics data: Retained according to Google Analytics settings (typically 14 months unless configured otherwise).

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent at any time
• Object to certain types of processing
• Restrict how your data is used
• Request data portability

To exercise any of these rights, contact us using the details above.

11. Complaints

If you have concerns about how we handle your data, please contact us first so we can address them.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Reframe Property & Development Ltd
Minehead, Somerset, United Kingdom
Email: enquiries@reframeproperty.co.uk